Monitoring guest messages and making booking changes is almost entirely manual.
Reservations Management Private beta
Meet Tourbo, your new Reservations Manager
At the heart of every operation are the people who look after the guest details. Tourbo helps them start their day with a calm inbox and end their day with details handled.
Today, by hand
Every new process is meant to help, but it just creates more work. Training new hires takes months because there's so much to learn.
Busy days feel overwhelming. Errors increase. Team always feels behind.
What it does
Tourbo puts you back in control
One unified inbox
Email, WhatsApp, SMS, and OTA message portals like GetYourGuide — every pre- and post-booking conversation answered in one place, instead of five tabs and a personal phone.
Acts on the booking, not just the message
Connected to your OTAs and res tech, Tourbo can actually modify bookings - so the booking that came in at 10pm the night before is processed, checked and ready to go on the morning’s manifest.
Quick, Reliable, Consistent
Every guest receives consistent service, in their language, timezone and arrives ready to enjoy their day.
Approval-first by design: Operations Manager drafts and prepares the work and waits for your sign-off until you're ready to fully automate.
Reservations Manager FAQ
Questions, answered.
Which channels does the unified inbox cover?
Email, WhatsApp, SMS, and OTA messaging portals all pulled into one thread per guest so nothing is missed across tabs and devices. Messages propagate bi-laterally so the conversations are tracked here and in the OTA messaging portals.
Does it reply on its own, or do I approve messages?
You set the level. Tourbo can draft replies for your team to send, or handle conversations end to end within rules you define. You can set certain actions or topics to require escalation to a member of your team.
How can it provide information for a specific booking?
Because it's connected to your OTAs and res tech, Tourbo scans your reservations for a matching name, phone number or email in your system. It attaches the reservation number to the conversation and accesses booking details in the conversation with the guest. Per your parameters, you can also require Tourbo to send a SMS verification code to the guest validating identity before modifying a booking or requesting an add-on.
What about all the other stuff in this contact@ or reservations@ inbox?
In beta we are building triage capabilities for Tourbo so your guest communications can be separated from your newsletters, B2B communications and more. We are using real inboxes to make this as practical and real-life useful as possible. Yes, Tourbo can also respond to private group inquiries and charter requests!